Stealth is an innovator in the design, integration, and implementation of call centers and contact centers for government, commercial, and entertainment markets. We can design, implement, integrate, and support all aspects of call centers, including hardware, software, switches, and network interfaces. We can add
IVR, fax-on-demand, speech
CTI, and CRM applications that automate and improve caller service and reduce agent workload. We can also implement workforce management utilities so call center supervisors can monitor the number of calls in queue and determine agent scheduling requirements. Depending on the client's business goals, we can install new
IP telephony and
VoIP applications and make them backward compatible to a PBX system's legacy TDM technology, or upgrade the supporting network infrastructure to IP telephony.